7-Day Return Window

Refund and Return Policy

We take deep pride in our craftsmanship. If your premium Panjabi or fragrance order does not meet your expectations, we provide clear, straightforward guidelines for returns and product exchanges.

1. Return Protection Windows

Customers are allocated an explicit window of 7 days from the tracking delivery date to file a formal return or exchange application with our staff.

2. Conditions for Return Validation

To ensure eligibility for credit or layout replacement processing, returned products must meet these conditions:

  • —The garment must remain unwashed, completely unworn, clean of stains or marks, and free of any cosmetic trace or body fragrance.
  • —The item must be returned inside its original structural packaging box, complete with all designer price labels and safety hangtags firmly attached.
  • —Grooming products, including Attar oils and bottled Perfumes, must remain unopened and unused, with the original protective shrink-wrap seals entirely intact.

3. Defective, Misprinted, or Damaged Consignments

Please audit your parcels closely upon arrival. If you receive an asymmetrical, damaged, or completely incorrect variant relative to your store invoice, notify us immediately via email or phone. We will issue a replacement at our expense and cover all logistical courier fees.

4. Shipping Responsibility & Costs

  • —Preference Returns: If a return is initiated due to subjective fit preferences, size choice changes, or alternative design changes, the customer is responsible for covering local return courier fees.
  • —Structural Costs: Initial outbound shipping costs incurred at the moment of customer checkout are structural fees and are non-refundable.

5. Reimbursement Timeline

Once your returned item arrives at our main fulfillment hub and passes condition testing, we will issue a confirmation notice. Approved refunds will be transferred directly back via the user's original purchase pipeline (e.g., Credit/Debit networks, Mobile Banking portals, or direct bank settlement).

Please expect 5 to 7 business days for the refund adjustment to visibly post onto your financial statements, based entirely on your bank's local processing protocols.